Welcome to Wiltons Store’s FAQ section. We’ve compiled answers to the most common questions about our professional tools, shipping policies, payment methods, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
About Wiltons Store
Who is Wiltons Store’s target customer?
We primarily serve professionals and industrial workers including contractors, craftsmen, stone fabricators, and home improvement specialists who require reliable, professional-grade tools delivered globally. Our product range from hand tools to stone-working equipment caters to those who value quality and timely delivery.
What is Wiltons Store’s shop style?
Our store maintains a professional, no-nonsense aesthetic that reflects our commitment to serving serious tradespeople. We focus on functionality, clear product information, and straightforward navigation to help professionals find what they need quickly.
Products
What types of products does Wiltons Store specialize in?
We specialize in five main categories:
- Hand Held Tools and Accessories
- Office & Home Supply
- Stone Related Tools & Supplies
- General Tools and Supplies
- Vacuum Lifters
Are your tools suitable for industrial use?
Absolutely. We carefully select our inventory to meet the needs of professional contractors and industrial workers. From delicate stone-working tools to heavy-duty vacuum lifters, all our products are built to withstand rigorous use.
Shipping & Delivery
Where does Wiltons Store ship to?
We offer global delivery to most destinations worldwide, excluding some Asian and remote regions. Our network includes trusted carriers like DHL, FedEx, and EMS to ensure reliable delivery wherever your project takes you.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (orders over $50): via EMS, delivered in 15-25 business days after dispatch
How can I track my order?
You’ll receive email notifications at every stage of the delivery process, including tracking information immediately after dispatch. All shipments include comprehensive tracking capabilities through our carrier partners.
Why don’t you ship to some Asian and remote regions?
Due to logistical challenges and customs restrictions in certain areas, we’re currently unable to guarantee our standard of reliable delivery to these regions. We’re continually evaluating our shipping network to expand coverage where possible.
Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are processed through our encrypted payment gateway for your security.
Are there any hidden fees at checkout?
No. We pride ourselves on transparent pricing. The price you see at checkout is what you pay, with no hidden fees. Shipping costs are clearly displayed before you complete your purchase.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original condition with all packaging intact. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Service
How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We’re committed to prompt and professional responses to all inquiries, typically within one business day.
What are your business hours?
Our customer service operates Monday through Friday, 9:00 AM to 5:00 PM (Central Time). While our website is available 24/7 for orders, email responses may be delayed outside these hours.
Still have questions? Don’t hesitate to reach out to our team at [email protected]. At Wiltons Store, we’re committed to providing professionals with the tools they need, delivered when and where they need them.
Shop Now and experience reliable global delivery for your professional tools.