Privacy Policy

At Wiltons Store (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information of our professional customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wiltonsstore.com or make purchases from our store.

1. Information We Collect

We collect information that helps us provide professional-grade service to our customers:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our PCI-DSS compliant system)
• Professional Information: Company name, business address, tax identification numbers (where applicable for commercial purchases)
• Transaction Data: Purchase history, order details, payment method, shipping preferences
• Technical Data: IP address, browser type, device information, operating system, pages visited (collected through cookies and similar technologies)
• Communication Data: Records of customer service inquiries, feedback, and survey responses

2. How We Use Your Information

We use your information with the same precision and efficiency we apply to our tools and supplies:

• Process and fulfill your orders for industrial tools and equipment
• Provide secure payment processing with military-grade encryption
• Offer professional customer support and technical assistance
• Improve our website functionality and user experience
• Send transaction confirmations and order updates (no marketing spam)
• Comply with legal obligations and prevent fraudulent transactions
• Conduct business analytics to better serve our professional clientele

3. Data Sharing and Disclosure

We treat your data with the same discretion professionals expect:

• Service Providers: We share necessary information with trusted third parties who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations – all held to strict confidentiality agreements.
• Legal Compliance: We may disclose information when required by law or to protect our rights and the safety of our customers.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with notice provided.
• Never Sold: We do not sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same reliability we demand from our tools:

• All data is stored on secure servers with industry-standard protections
• Payment information is tokenized and processed through PCI-DSS Level 1 compliant systems
• Regular security audits and vulnerability testing
• Access controls limit employee access to your information
• Data is retained only as long as necessary for business purposes or legal requirements

5. Your Rights and Choices

As a professional customer, you have control over your information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from non-essential communications
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses essential and functional technologies:

• Essential Cookies: Required for secure checkout and account functionality
• Performance Cookies: Help us improve site performance for professional users
• Functional Cookies: Remember preferences like currency and language settings
• Analytics: We use anonymized data to understand how professionals use our site

You can manage cookie preferences through your browser settings, though this may impact site functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and maintain adequate safeguards.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to professional customers through our website or direct notification.

9. Contact Us