Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for professional users and businesses seeking quality tools. By using wiltonsstore.com, you confirm you are at least 18 years old and accessing our site from a serviceable region (excluding certain remote areas in Asia and other specified locations).

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Wiltons Store or our suppliers and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not use our site for any illegal purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional-grade products in these categories:

• Hand Held Tools and Accessories
• Office & Home Supply
• Stone Related Tools & Supplies
• Tools and Supplies
• Vacuum Lifters

However, slight variations in color or specifications may occur. Product images are for illustrative purposes only.

2.2 Professional Use

Our tools are designed for professional use. Customers are responsible for selecting appropriate products for their specific needs and using them according to manufacturer guidelines.

2.3 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order:

1. You receive an order confirmation email
2. We process your order within 1-2 business days (excluding weekends/holidays)
3. You receive shipping confirmation with tracking information

3.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur. For international orders, customers are responsible for any customs fees, taxes, or import duties.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we do not store your payment information.

3.4 Order Cancellation

You may cancel an order within 1 hour of placement by contacting our customer service. After processing begins, cancellations may not be possible.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping: Available on orders over $50 via EMS – 15-25 business days after dispatch

Delivery times are estimates and may vary by destination. Some remote areas cannot be serviced.

4.2 Delivery Responsibilities

Once shipped, the risk of loss passes to you. Please inspect packages upon delivery and report any visible damage immediately.

4.3 International Orders

We ship worldwide except to certain restricted areas. International customers are responsible for:

• All customs fees, taxes, and import duties
• Compliance with local laws regarding imported goods

5. Returns and Refunds

5.1 Return Policy

We accept returns of most items within 15 days of delivery if:

• Item is in original condition (unused, unassembled, with all packaging/tags)
• You provide original proof of purchase
• Return is initiated within 15 days of delivery

5.2 Non-Returnable Items

For safety and hygiene, these cannot be returned:

• Custom-cut stone tools and supplies
• Opened or used vacuum lifter components
• Special order items marked as non-returnable

5.3 Return Process

To return an item:

1. Email [email protected] with your return request
2. Receive our RMA number and instructions
3. Package item securely with RMA visible
4. Ship to our warehouse at provided address

5.4 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Warranties and Liability

6.1 Product Warranties

Manufacturer warranties apply where provided. We stand behind our products but are not liable for:

• Misuse or improper application of tools
• Normal wear and tear
• Unauthorized modifications

6.2 Limitation of Liability

Wiltons Store’s total liability for any claim related to our products or website is limited to the purchase price of the product in question. We are not liable for consequential or incidental damages.

6.3 Professional Advice

While we provide product information, we do not offer professional advice. Customers are responsible for selecting appropriate tools for their specific professional needs.

7. General Provisions

7.1 Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

7.2 Governing Law

These Terms are governed by the laws of the State of Texas, USA. Any disputes shall be resolved in courts located in Midland County, Texas.

7.3 Contact Information

Wiltons Store
4953 Laurel Lane, Midland, US 79703
Email: [email protected]